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Keeping you informed
Want to know what’s going on with your benefits and with ONE-T in general? Make sure to visit the website regularly to make sure you’re up to date!
You’ll find useful information – including answers to frequently asked questions and other plan resources – posted here for your convenience.
Please be advised that documents are archived for continued access to information and future reference. Coverages listed within each document are based on the plan details in place at that time. For the most up-to-date coverages and limits, please always refer to the
Benefits booklet for active members
or the
Benefits Plan Design Summary
Read the latest member update here
Member Updates
End-of-Year Reminders (Nov 2021)
Leaves of Absence (November 2021)
Annual Member Update - Looking to the Future (September 2021)
IMPORTANT reminder about your HCSA (July 2021)
Results from our member survey (May 2021)
Member update on survey results (April 2021)
End-of-Year Reminders (December 2020)
Annual Member Update - Looking to the Future (December 2020)
Important reminders about your prescription drug coverage and Health Care Spending Account (August 2020)
Update on dispensing fee limits (April 2020)
End of Year Reminders (December 2019)
Benefits Improvements (October 2019)
Annual Report (September 2019)
Life Insurance Waiver of Premium (June 2019)
Understanding ONE-T (May 2019)
Dental Benefits (March 2019)
Making Claims (February 2019)
Life and Accident Insurance (November 2018)
Travel Assistance Benefits (August 2018)
Introducing the CAEAS-ECAB Benefits Plan (May 2018)
CAEAS-ECAB Welcome Message (May 2018)
Drug Plan Resources
Reducing Your Out-of-pocket Costs (July 2018)
Understanding Mandatory Generic Substitution (July 2018)
Grandparenting and Prior Authorization (July 2018)
Therapeutic Class Pricing (TCP) (July 2018)
Understanding Your Drug Coverage (June 2018)
Provider Resources
Committed to Your Online Experience - More Claims Move Online with GroupNet (Canada Life)
FAQ – Online Claims (Canada Life)
Out-of-country and Travel Assistance Coverage Reminders (Canada Life)
Out-of-country Emergency Care (Canada Life)
Therapeutic Class Pricing (Canada Life)
Optional Critical Illness for Member and Spouse
Optional Accidental Death & Dismemberment Member & Spouse
Optional Life for Children
Optional Life for Members
Optional Life for Spouses
Update on claims and coverage for COVID-19
Forms
Request for Reference Drug Exception (Canada Life)
Request for Brand Name Drug Coverage (Canada Life)
Webinar
Webinar Presentation (October 2018)
Webinar Recording
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Have questions?
For claims-related questions,
please contact
Canada Life
:
1-866-800-8086
or
GroupNet for Plan Members
.
For enrollment and eligibility questions,
please contact Cowan:
1-888-330-4010
or
one-t@cowangroup.ca
.
For questions on ONE-T operations,
please contact:
Executive Director
info@one-t.ca
For your personal benefits statement,
please contact Cowan:
https://clients.cowangroup.ca/
one-t@cowangroup.ca
Submit paper claims to:
Canada Life
London Benefit Payments
PO Box 5064, Station B
London, ON N6A 0C4