Keeping you informed

Want to know what’s going on with your benefits and with ONE-T in general? Make sure to visit the website regularly to make sure you’re up to date!

You’ll find useful information – including answers to frequently asked questions and other plan resources – posted here for your convenience.

Please be advised that documents are archived for continued access to information and future reference. Coverages listed within each document are based on the plan details in place at that time. For the most up-to-date coverages and limits, please always refer to the Benefits booklet for active members or the Benefits Plan Design Summary

Register your email to receive updates from ONE-T and stay in the know!
Have questions?
For claims-related questions, please contact Canada Life: 1-866-800-8086 or GroupNet for Plan Members.

For enrollment and eligibility questions, please contact Cowan: 1-888-330-4010 or

For questions on ONE-T operations, please contact:
Executive Director

For your personal benefits statement, please contact Cowan:

Submit paper claims to:
Canada Life
London Benefit Payments
PO Box 5064, Station B
London, ON N6A 0C4