In addition to ONE-T, there are several service partners that work together to provide the overall experience for plan members. Each partner was selected by ONE-T based on a variety of qualifications: their experience with benefits trusts and within the education sector, long-term partnership potential, robust technology, value for the quoted fees and the ability to provide excellent service to our members.
ONE-T service partners include: Cowan, Canada Life, Chubb and Cubic Health (FACET). Together with ONE-T, these partners fill a necessary role in delivering and supporting your plan benefits and member experience.
(health, dental and life insurance coverage)
Canada Life provides service for your health, dental, and life insurance benefits as well as your HCSA accounts. This includes all aspects of claims processing and answering your questions about using these plan benefits.
When to contact Canada Life:
GroupNet for Plan Members
As plan administrator, Cowan is responsible for tasks like collecting and maintaining member information, confirming eligibility (based on trust-established rules) and enrolling eligible members. Cowan creates your personal statements, tax slips and answers questions about the plan rules.
When to contact Cowan:
(FACET program for prior authorization)
Cubic Health runs the FACET program to provide prior authorization for coverage for specific specialty drugs, biologics, or treatments for complex medical conditions. They provide an independent clinical review by a licensed pharmacist.
When to contact Cubic Health:
(Accidental Death & Disability insurer)
Chubb insures your AD&D benefits, including insurance options for you and your covered dependents. They provide the insurance coverage and process any AD&D claims.
All AD&D forms and information will be managed through Cowan. Members will not need to contact Chubb directly.
(employee life and health trust)
ONE-T oversees the overall Plan for members. This includes setting policies, managing operations, overseeing funding and financials, and oversight of ONE-T’s service partners. Learn more about ONE-T’s role.
When to contact ONE-T:
For questions on ONE-T operations:
Moe Renaud – Executive Director: email@example.com
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