Looking to the future
In 2020, ONE-T celebrated its third year of operation, while facing the challenges of a growing pandemic. As “Partners in Good Health” ONE-T was quick to make changes to make it easier for members to get the healthcare support and services needed as the healthcare landscape evolved.
In 2021, with member healthcare returning to normal in a constantly changing pandemic environment, ONE-T’s focus has turned to member engagement, improving member communications, data analytics to better understand our population’s health and cost drivers, provider performance evaluations and overseeing ONE-T’s ongoing operations.
This Fall, in response to recent feedback from members on their recent experiences with our Plan’s service providers, Canada Life and Cowan, we will be launching another survey to gain further information on interactions, outcomes and suggestions.
To sum it up, the feedback we heard from members was clear – more email, more education, more use of Canada Life app and more clarity about who to contact for information.
*The survey response rate was 7.7% (not uncommon for communication surveys).
In 2020, the Plan saw a steady, predictable climb in the use of benefits over time. Although this pattern was altered during the first few months of the pandemic, the pre-COVID claiming pattern resumed as members adapted to the new healthcare landscape.
In past actuarial valuations, the Plan has been running close to the minimum funding requirements, making sustainability and stabilizing the plan funding a key priority.
The December 31, 2020 valuation delivered similar results; however, reduced claims early in the pandemic and other funding assumptions have resulted in ONE-T being able to provide some minor plan improvements to the paramedical coverage and a new $300 HCSA allocation for September 1, 2021.
The ONE-T Board diligently monitors the Plan’s financial situation and maintains the highest professional standards in all of its fiduciary responsibilities, funding policies and plan governance.
© 2022 Ontario Non-union Education Trust