Your contacts

CAEAS-ECAB

Your contacts

In addition to ONE-T, there are several service partners that work together to provide the overall experience for plan members. Each partner was selected by ONE-T based on a variety of qualifications: their experience with benefits trusts and within the education sector, long-term partnership potential, robust technology, value for the quoted fees and the ability to provide excellent service to our members.

ONE-T service partners include: Cowan, Canada Life, Chubb and Cubic Health (FACET). Together with the ONE-T trust, these partners fill a necessary role in delivering and supporting your plan benefits and member experience.

Canada Life

(health, dental and life insurance coverage)

Canada Life provides service for your health, dental, and life insurance benefits as well as your HCSA accounts. This includes all aspects of claims processing and answering your questions about using these plan benefits.

When to contact Canada Life:

For information about health, dental, HCSA and life insurance benefits
To ask about expense eligibility, prior authorization or dental predeterminations
To ask about claims processes or status
For help logging into or using Canada Life’s GroupNet for Plan Member

Canada Life
1-866-800-8086
GroupNet for Plan Members

Cowan

(plan administrator)

As plan administrator, Cowan is responsible for tasks like collecting and maintaining member information, confirming eligibility (based on trust-established rules) and enrolling eligible members. Cowan creates your personal statements, tax slips and answers questions about the plan rules.

When to contact Cowan:

For questions about enrollment, eligibility (for you/dependents) and benefits costs
To enroll in the plan or make changes after a life event
To update personal information (name, address, etc.)
To request an additional or replacement benefits card
To request tax slips
For help logging into or using Cowan’s Member Access site

Cowan
1-888-330-4010
one-t@cowangroup.ca

Cubic Health

(FACET program for prior authorization)

Cubic Health runs the FACET program to provide prior authorization for coverage for specific specialty drugs, biologics, or treatments for complex medical conditions. They provide an independent clinical review by a licensed pharmacist.

When to contact Cubic Health:

For questions about drug claims that involve prior authorization (specialty drugs)
For issues relating to the prior authorization process.

Cubic Health
1-844-492-9105
www.facetprogram.ca

Chubb

(Accidental Death & Disability insurer)

Chubb insures your AD&D benefits, including insurance options for you and your covered dependents. They provide the insurance coverage and process any AD&D claims.

All AD&D forms and information will be managed through Cowan. Members will not need to contact Chubb directly.

ONE-T

(employee life and health trust)

ONE-T oversees the overall Plan for members. This includes setting policies, managing operations, overseeing funding and financials, and oversight of ONE-T’s service partners. Learn more about ONE-T’s role.

When to contact ONE-T:

For plan member inquiries
To file an appeal (see the “Appeals Process”)

Email us at info@one-t.ca

For questions on ONE-T operations:
Moe Renaud – Executive Director: moe.renaud@one-t.ca

Wonder who does what in your Benefits Plan?

Learn here.