Appeals Process

It is essential for ONE-T service providers to deliver services and make decisions fairly and accurately,  according to the ONE-T plan provisions. As such, we maintain a clearly documented process for members to appeal decisions made by ONE-T service providers, including:

  • Health, dental and HCSA claims decisions by Canada Life;
  • Prior Authorization decisions for specialty drugs by Cubic Health; and,
  • Eligibility or billing decisions by Cowan, our third-party administrator.

This Appeals Process page explains the process and requirements for making your appeal to ONE-T, and this form is necessary for initiating the appeal.

If you have questions about the appeal process, please email ONE-T at

For everything you need to know about your benefits:

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