Post-webinar Q&A
In October 2024, we held a series of webinars and received a lot of great questions from Members. We have summarized and answered all of these questions in a new Q&A document.
December 19, 2024
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Principals/Vice-Principals (P/VP)
Learning Centre
Annual member update
Looking to the future
In 2020, ONE-T celebrated its third year of operation, while facing the challenges of a growing pandemic. As “Partners in Good Health” ONE-T was quick to make changes to make it easier for members to get the healthcare support and services needed as the healthcare landscape evolved.
In 2021, with member healthcare returning to normal in a constantly changing pandemic environment, ONE-T’s focus has turned to member engagement, improving member communications, data analytics to better understand our population’s health and cost drivers, provider performance evaluations and overseeing ONE-T’s ongoing operations.
Key milestones in 2020/21
- Took immediate action to support member needs during the pandemic, ensuring access to essential mental health services, waiving drug dispensing fee limits and reimbursing PPE surcharges through your Health Care Spending Account (HCSA)
- Included COVID updates and links to Canada Life resources on ONE-T website
- Continued to pay claims without interruption
- Introduced changes in September 2020 for plan sustainability
- Surveyed members about their P/VP plan experience and shared the results in Spring 2021
- Conducted a subsequent communications survey. Ran financial modelling on the Plan and identified the opportunity for small improvements to the paramedical coverage to take effect on September 1, 2021
- Confirmed that a $300 HCSA deposit will be provided on September 1, 2021
- Developed and recently shared additional HCSA education in response to member feedback
More input needed!
This Fall, in response to recent feedback from members on their recent experiences with our Plan’s service providers, Canada Life and Cowan, we will be launching another survey to gain further information on interactions, outcomes and suggestions.
Key Results from the 2020/21 Communication Survey*
To sum it up, the feedback we heard from members was clear – more email, more education, more use of Canada Life app and more clarity about who to contact for information.
*The survey response rate was 7.7% (not uncommon for communication surveys).
Plan Performance and Financials
In 2020, the Plan saw a steady, predictable climb in the use of benefits over time. Although this pattern was altered during the first few months of the pandemic, the pre-COVID claiming pattern resumed as members adapted to the new healthcare landscape.
In past actuarial valuations, the Plan has been running close to the minimum funding requirements, making sustainability and stabilizing the plan funding a key priority.
The December 31, 2020 valuation delivered similar results; however, reduced claims early in the pandemic and other funding assumptions have resulted in ONE-T being able to provide some minor plan improvements to the paramedical coverage and a new $300 HCSA allocation for September 1, 2021.
The ONE-T Board diligently monitors the Plan’s financial situation and maintains the highest professional standards in all of its fiduciary responsibilities, funding policies and plan governance.
Financial Highlights
- Plan in positive position for three years based on 2020 Actuarial Valuation
- Benefits did not need to be reduced
- Small improvements coming in Sept. 2021
Need more information?
ONE-T
Plan and Trust updates – www.one-t.ca
General questions – info@one-t.ca
Canada Life
Claims questions – 1-866-800-8086
Groupnet for Plan Members
Cowan
Enrolment/eligibility questions – one-t@cowangroup.ca or 1-888-330-04010
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More Resources
End-of-year message
As we near the end of 2024, we want to be sure that key Plan information stays fresh in your mind – so you can make the most of your benefits, whenever you may need them.
November 25, 2024
VIDEO: ONE-T Benefits Plan Updates Webinar – October 2024
A recording of the plan updates webinar hosted in late October.
November 19, 2024
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