Annual Member Update

CAEAS-ECAB

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Annual Member Update

The ONE-T Benefits Plan was established over five years ago to provide meaningful, affordable, and sustainable benefits for Members and their covered dependents.

Since then, we’ve built a strong Plan that serves more than 8,900 CAEAS-ECAB Members.

Overall, ONE-T is running well, thanks to:

• Dedicated partners in place to help us manage the Plan

• An in-house team – our Executive Director and Administrator –
focused on day-to-day operations of the Plan

• An experienced Board of Trustees that oversees the Trust

Communication and Member service

Communicating with Members has always been an important focus. With the launch of our revamped website last year, we’ve been able to stay in touch more regularly and get important plan information in your hands… faster.

This year, ~48% of CAEAS-ECAB Members visited the ONE-T.ca website. Let’s make that number even higher in 2024!

We know you have encountered some challenges with Canada Life’s service (most notably, the time it takes for your claims to be reimbursed and difficulty reaching Canada Life through their call centre). We have heard your concerns, and we share them.

In the latter part of 2023, we put certain measures in place – for example, increased check-ins with Canada Life and weekly service monitoring. Canada Life has indicated that they expect to see service levels return to normal by March 2024. Rest assured; this remains an important focus for ONE-T in 2024 and we encourage you to email info@one-t.ca if you have any concerns about your claims or service with Canada Life.

Today, and always, we maintain an unwavering dedication to doing what is best for our Members.

2023 Milestones

· Enhanced coverage for mental health and dental care

· Introduced coverage for anti-obesity medications

· Introduced prior authorization for semaglutide drugs (e.g., Ozempic®)

· Introduced biosimilar switching for five originator drugs

► Learn more

· Helpful hints for health and dental claims

· Make sure your beneficiary is up-to-date

· Converting your life insurance (to a personal policy if you lose coverage, e.g., retirement or leaving the plan)

► Visit the Learning Centre

· Tip sheet on submitting “other” claims

· Video about how to submit a claim (“other”) to your HCSA

► Learn more

· Conducted four sessions with CAEAS-ECAB Members

· Talked about how ONE-T works; benefits (with a spotlight on the HSCA); recent Plan changes

· Live Q&A session

► Watch a recording

· Surveyed School Boards to measure satisfaction with Cowan

· Created scorecard to monitor service providers – Canada Life and Cowan

· Updated policies and governance model and built a new tool to better monitor and mitigate risk

· Implemented Cyber Risk Policies and Processes

· Completed investment policy

· New investment manager and fund in place – Baker Gilmore Absolute Return Bond Fund

Plan performance and financial highlights

Good plan performance means that Members can enjoy meaningful and affordable benefits today…and well into the future.

The Plan remained in good health in 2023. We review the Plan’s health by conducting actuarial valuations, which measure its projected revenue against its projected costs over a short horizon. The most recent actuarial valuation, dated December 31, 2022, showed good results:

Plan assets

Projected to be in excess of the minimum requirements over the next three years

Investment income

Generated more than 4 times our 2021 results – an increase of $1.0 million

Meet the Trustees

Your Plan is managed by a Board of Trustees whose sole focus is to effectively manage ONE-T in the best interest of all Plan Members.

With diverse experience and perspectives, the Board of Trustees includes:

• 5 individuals appointed by CAEAS-ECAB and P/VP, including the Chair

• 3 individuals appointed by the Crown

• 1 individual appointed by the School Board Trustee Associations

Each Trustee participates in all board meetings and at least one of three committees that meet regularly to monitor, discuss, and make decisions about:

• Governance

• Audit, Finance, and Investments

• Benefits and Communication

Get to know the Trustees.

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